Major Media Learning Resources provides training and consulting services to help you and your employees develop focused strategies, tactics and skills to measurably improve customer and employee loyalty, and organizational performance.   Major Media's nearly 25 years of experience spans a wide range of industries, including financial services, retail, communications, health care, call center services,  and manufacturing. 

Our mission is to help our clients achieve the highest return on their investment in employees and customers. 

We provide an integrated set of products and services to improve performance and profitability  through consulting and training in mission-critical areas, including: 

• service quality, 
• customer satisfaction and loyalty, 
• employee loyalty
• customer-focused performance
• continuous quality improvement
• performance management
• teaming and team-leadership
• coaching
• facilitation
• sales and sales management
• collection skills 

For more information on the wide range of strategic business issues our services address, click here to go to our Strategic Issues page.   

Our services include performance analysis, training needs analysis, instructional design and technology, program development and delivery.  Our experience encompasses hands-on workshops and seminars with award-winning video, audio, film and print support; as well as multimedia-based training (MBT/CBT).  As intranet and intranet delivery of distance learning become increasingly practical,  Major Media Learning Resources is rapidly moving into the exciting new arena of web-based training.   

Recognized for Results 

Major Media has received national and international recognition for our work.  For example, we are honored to be a recipient of Motorola University's Quality of Service Award, which is presented annually to the single vendor of training services which best exemplifies the corporation's service quality goals.  TRAINING Magazine and Sony Professional Video presented Major Media with the "Bottom Line Award" for measurable business results.  Other awards have recognized us for excellence in training, video and website design.   

But of far more importance than formal awards and honors, are the improvements our clients see in their bottom-line business results and their recognition of our commitment to their success.  

If your organization is focused on excellence and committed to results, Major Media Learning Resources can help you achieve your strategic goals. Our website and free newsletter, the  Human Equation: Online NewsBriefs, provide up-to-the-minute information on key performance and training issues.  For more information on our award-winning training products, and custom consulting and training services, please contact Major Media Learning Resources.