In today's team-based, customer-focused organization, team and individual performance are significantly impacted by the interpersonal communication skills of team members. Performance Coaching can make a significant difference in the way employees interact with each other and with customers, but few team leaders, supervisors or managers are adeqately prepared to provide objective, effective feedback in this, often delicate, area.
- Coaching to Maximize the Human Equation©sm
is specifically designed to address this crucial management challenge.
The 2-day workshop provides managers, supervisors and team leaders with
effective tools for helping subordinates and team members improve the specific
interpersonal communication skills that affect their job performance.
TARGET AUDIENCE
Coaching to Maximize the Human Equation©sm
is intended for managers, supervisors and team leaders of employees whose
jobs include collaborative, team-based, service, support or customer-contact
activities.
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- OBJECTIVES
- This program enables coaches to apply
powerful behavioral analysis techniques to:
- Objectively identify, measure and profile the specific interactive behaviors that affect individual and team performance.
- Track employees' use of these skills over time.
- Provide effective feedback using a proven consultative process, and high-level communication and negotiation skills, to ensure measurable improvement in the specific interpersonal communication skills that affect employees' performance.
- Win employee buy-in to the coaching process.
- Improve internal and external relationships, collaboration and teamwork.
COURSE DESCRIPTION
- Coaching to Maximize
the Human Equation©sm can be delivered in two full-day
or four half-day sessions, and is designed to
focus on the employee interactions which are most critical to your organization.
This workshop is built around a Core Module, which introduces the program's coaching process, behavioral models and analytical methods, and links these key elements to the participants' on-the-job experience with the people they lead. Additional modules enable participants to use these models, methods and skills in a broad range of applications and situations.
- Coaching to Maximize the Human Equation©sm
addresses employees' day-to-day
use of interactive/interpersonal relationship skills, in terms of their
effect on job and team performance. It focuses on enhancing the effectiveness
of normal behavior and does not deal with Human Resource issues or extremes
of behavior that may require professional counseling.
- INSTRUCTIONAL STRATEGIES
- Instructional strategies include highly
participative discussions, a variety of small group exercises, video dramatizations
and role play coaching simulations with extensive individual feedback.
Approximately 70% of classroom time is devoted to skill practice and feedback.
Participants measure their skill development, in terms of the statistical behavioral model, across several, increasingly complex, role plays. They use this information to build personal profiles of their own skill development, as they learn to analyze and profile their employees' interactive skills.
For complete information on Coaching to Maximize the Human Equation©sm, please contact Joan Krawitz, Director of Learning Resources.
