Training Services for Measurable Business Results
An organization's processes, culture and
policies directly impact customer and employee loyalty. Determining
the cost/benefit relationship, between the way the organization functions
and its ability to sell, serve and retain customers, is a key element of
our approach to organizational analysis.
We work closely with your people at every
step of the process. This close working relationship ensures the
reliability of all findings, while helping your employees develop tools
and skills to conduct similar analyses in-house.
Service Quality Performance Analysis
In conducting a performance audit of service
quality, Major Media Learning Resources works with your staff to uncover
the underlying causes of gaps between the desired performance of customer
contact personnel and their actual level of performance. The key outputs
of this form of analysis include specific recommendations for improvement.
These detailed recommendations may involve, but are not limited to:
Employee attitudes, knowledge and skills
Reward and recognition system
Supervisory knowledge and skill
Performance Support Systems
Major Media's custom training services
are geared to fit your organization's needs. Our services include
recommending, designing and implementing -- or helping your staff implement
-- training programs that measurably increase employees' ability to improve
customer satisfaction, cross-sell products, and improve customer retention.
Specific services include:
Training Needs Analysis
Instructional Design and Development
Instructional Technology Analysis
Curriculum and Course Design
Interactive Multimedia (CBT/WBT) Authoring,
Production and Evaluation
Video, graphic and print production
Development of Performance Support Systems
Leadership is key to implementing systems
that support customer and employee loyalty. Major Media's services
include recommending, designing and
implementing -- or helping your organization implement -- management development
and coaching processes that ensure lasting business results.
Major Media works with your people to conduct
ongoing evaluation of training results to ensure continual or individual
and organizational performance improvement.
The Support You Need ...
When You Need It
Because we provide a full array
of strategies to help you achieve your objectives over
the long haul, we're always available to provide whatever support you need,
when you need it ... from designing a new training module, to adapting
traditional training programs for delivery on CD-ROM, intranet, extranet
or the worldwide web, to training your in-house staff to develop interactive
multimedia themselves. We're committed to helping you achieve your
goals today and tomorrow.
In Depth Services for Deep-Seated
Major Media's services are geared to your
organization's specific challenges and opportunities. Our goal is
to provide the services you need to achieve the performance and business-level
results you want. For more information on our methods and results,
Krawitz, Director of Learning Resources at Major Media Learning