corporate training, performance-based training programs, performance consultants, instructional designers, customer retention, customer loyalty, customer relationship management, proven business results, soft skills training, web-based computer-based, multimedia-based training, off-the-shelf, customized,  Zenger-Miller, Kaset, Omega
corporate training, performance-based training programs, performance consultants, instructional designers, customer retention, customer loyalty, managing the customer relationship management, proven business results, soft skills training, web-based computer-based, multimedia-based training, off-the-shelf, customized,  Zenger-Miller, Kaset, Omega
    corporate training, performance-based training programs, performance consultants, performance consulting, instructional designers, customer retention, customer loyalty,employee loyalty, customer relationship management, employee retention, proven business results, soft skills training, web based, multimedia based training,off-the-shelf,customized, CBT, Major Media Learning Resources, Zenger-Miller,Kaset,Omega 
    Major Media Learning Resources provides consultation and training in the performance factors that impact employee loyalty, customer loyalty and retention, customer relationship management and account profitability. Our proprietary research base spans nearly 20 years of analysis at organizations across the U.S. and around the world, from mid-sized firms to the Fortune 10.

Performance-Based Training and Coaching Solutions

Our  Human Equation©sm  training and performance coaching programs, in key customer-contact areas, have consistently produced significant, long-term business results for our clients, in terms of such key performance indices as:
  • Improved customer loyalty, as measured by retention and repurchase

  • rates, 
     
  • Increased employee loyalty, as measured by employee retention rates, 
  • Improved collection rates at all stages of delinquency, as measured by

  • percentage and amount of  promises to pay vs. promises kept. 

Custom Training and Performance Consulting Services

Major Media's custom training and performance consulting services start where most of our competitors leave off.   Because we know that each organization and situation is unique, we involve all relevant stakeholders in a meticulous process of front-end analysis.  We correlate the behavioral, cultural and process data gathered in this phase with the organization's business results and strategic plan, and relevant data from our extensive research base. 

The result is an intimate understanding of the root causes of performance deficits. When a custom training solution is indicated, this knowledge enables us to design a learning process precisely tailored to your organization, people and business goals.
 

Home Page
What's New?
About Us
Training Products
Custom Training and Consulting Services
CBT and MBT
Research Base
Call Center Training
Validated Business Results
Our Clients
Reading Room Articles and Studies
Subscribe to Human Equation Online NewsBrief
Contact Major Media Learning Resources
 
The Bottom Line 

If your organization is ready to take the next step ... if you're ready to go beyond the status quo -- to manage customer relationships for significant business results -- contact your account executive at Major Media Learning Resources.

 
HOME | ABOUT| WHAT'S NEW | TRAINING PRODUCTS | CUSTOM SERVICES | MULTIMEDIA-BASED TRAINING
CALL CENTER TRAINING | RESEARCH | RESULTS | EXPERIENCE | CLIENTS | READING ROOM
SUBSCRIBE TO ONLINE NEWSBRIEFS



copyright © 1998 by Major Media Learning Resources
All rights reserved.


 
 
 End of Major Media Learning Resources' performance consulting and training home page. We  measurably improve customer loyalty, retention and relationship management. Custom, off-the-shelf and multimedia training solutions.
Return to top