Major Media Learning Resources provides consultation and training in the performance factors that impact employee loyalty, customer loyalty and retention, customer relationship management and account profitability. Our proprietary research base spans nearly 20 years of analysis at organizations across the U.S. and around the world, from mid-sized firms to the Fortune 10.

Performance-Based Training and Coaching Solutions

Our  Human Equation^©sm  training and performance coaching programs, in key customer-contact areas, have consistently produced significant, long-term business results for our clients, in terms of such key performance indices as:

• Improved customer loyalty, as measured by retention and repurchase

rates, 
 
• Increased employee loyalty, as measured by employee retention rates, 

• Improved collection rates at all stages of delinquency, as measured by

percentage and amount of  promises to pay vs. promises kept. 

Custom Training and Performance Consulting Services

Major Media's custom training and performance consulting services start where most of our competitors leave off.   Because we know that each organization and situation is unique, we involve all relevant stakeholders in a meticulous process of front-end analysis.  We correlate the behavioral, cultural and process data gathered in this phase with the organization's business results and strategic plan, and relevant data from our extensive research base. 

The result is an intimate understanding of the root causes of performance deficits. When a custom training solution is indicated, this knowledge enables us to design a learning process precisely tailored to your organization, people and business goals.
 

The Bottom Line 

If your organization is ready to take the next step ... if you're ready to go beyond the status quo -- to manage customer relationships for significant business results -- contact your account executive at Major Media Learning Resources.