A company's call center is its most important
link to its customers. That's why all of Major Media's Human Equation©sm
Training Programs are available in specially-tailored, call-centers
versions that we call "Human Equation on Call©sm."
What's the advantage? "Human Equation
on Call©sm" training
programs are based on Major Media's state-of-the-art
research into the most effective customer-contact behaviors --
both in call centers and out. That means your CSR's TSR's and collectors
learn to apply the exact skills that work best with customers -- not just
what other call centers are doing, but how your (and their) people can
exceed the benchmark!
Human Equation on Call©sm
training has been validated through implementation at major call centers
across the U.S. to ensure measurable improvements
in call center results.
here to learn more about the Human Equation on Call.©sm
Equation©sm Multimedia Training
We know how important it is to be able
to deliver the training your people need when they need it. But when
"people skills" are involved, it's not always easy to transfer skills from
Computer Based Training to the real world.
At Major Media Learning Resources, our
instructional designers aren't easy to satisfy. They knew that simply
"repurposing" the materials from our classroom-based Human Equation©sm
workshops would be unlikely to achieve the same high skill levels our training
is known for.
Instead, we're totally re-designing these
programs from the ground up to combine the best of multimedia-based training
technology with the intensive skill practice, skill evaluation and profiling
methods you expect from Major Media. The result is a flexible approach
to MBT that lets new-hires hit the ground running, and enables your experienced
customer-contact people to improve their skills -- and their results.
The first programs in the Human Equation©sm
MBT series will be released in the first half of 1999. For information
on Major Media Learning Resources' custom MBT design
and development, please click here.